Get your device ready

1. Location: Windows 11: Settings → Privacy & security → Location. Turn on Location services and Let apps access your location. Enable precise access for your browser if listed; enable desktop-app location access if that option is available.
2. Camera: Settings → Privacy & security → Camera. Turn on Camera access, Let apps access your camera, and Let desktop apps access your camera.
3. On Windows 10, look under Settings → Privacy → Location / Camera instead.
4. Open the attendance site in Chrome or Edge, select the site-controls icon beside the address, and allow Location and Camera for this site. Reload it.

Desktop browsers may not appear as individual apps in Windows permission lists. If settings are locked or managed by your organization, contact your IT administrator.

Official help: Windows location · Windows camera

1. Open Settings → Location and turn on Use location (or Location).
2. Go to Settings → Apps → your browser → Permissions. Allow Location and Camera while using the app. Turn on Use precise location if available.
3. If your phone has a separate Camera access privacy switch, turn it on.
4. In Chrome, open ⋮ → Settings → Site settings. Check Location and Camera; remove this attendance site from blocked permissions or change it to Allow. Then reopen the site and accept its prompts.

You do not need background or “Allow all the time” location permission. Keep the attendance page open while it checks your position.

Official help: Android app permissions · Chrome location

1. Open Settings → Privacy & Security → Location Services and turn it on.
2. In that list, select Safari Websites (or the browser you use). Choose While Using the App and enable Precise Location where offered.
3. In Safari, open the attendance site. Tap the Page Menu beside the address (aA on older versions), then More / Website Settings. Set this site's Camera and Location to Allow, or Ask and allow the prompts.
4. For Safari defaults, look under Settings → Apps → Safari (Settings → Safari on older versions). Camera and Location must not be set to Deny. For another browser, also check its Camera access under Settings → Privacy & Security → Camera if listed.
5. Return to the browser and reload the attendance page.

A browser may only appear in a permission list after requesting access. Open the attendance site and respond to its prompt first.

Official help: Apple Location Services · Safari website permissions

1. Open Apple menu → System Settings → Privacy & Security → Location Services. Enable Location Services and your browser where listed.
2. Under Privacy & Security → Camera, allow your browser if listed. Quit and reopen it if macOS asks you to.
3. In Safari, open Safari → Settings → Websites. For this attendance site, allow Camera and Location. Safari camera permission is also controlled here even if Safari is not listed in the system Camera panel.
4. For Chrome, Edge, or Firefox, also allow the website permissions described below. On older macOS versions, look in System Preferences → Security & Privacy → Privacy.

Official help: Apple location settings · Mac camera · Safari website settings

Chromebook: Select the time → Settings → Privacy and security → Privacy controls. Turn on Camera access. Under Location access, select Allowed and permit the browser where listed. Allow this website's camera and location in Chrome too. Official Chromebook help.

Linux / other systems: Look for Camera and Location in your device's Privacy settings, if available, and allow this website in your browser. Settings and location support vary; ask IT for device-specific help if either feature is unavailable.

Open any physical camera shutter and use an actual built-in or connected camera. This app does not accept virtual-camera feeds.

• Chrome / Edge: Open this attendance site, click or tap the site-controls icon beside the address (sliders, site information, or a lock depending on the browser), then Site settings / Permissions. Set Location and Camera to Allow. If unavailable, open browser Settings and search for site permissions.
• Firefox desktop: Settings → Privacy & Security → Permissions → Location / Camera → Settings. Remove the site's blocked entry, reload, and choose Allow when prompted.
• Safari: Use the website-specific settings in the iPhone/iPad or Mac instructions above.

Reload after changing permissions. A different address, browser, browser profile, or private session may need permission again. Do not clear all browsing data just to fix one site's permission.

Official help: Chrome site permissions · Edge location · Firefox camera · Firefox location

Waiting / Unavailable

Check the internet connection and device Location Services. Return to the page and press Your Location to try again. Move near a window or outdoors if safe. Allowing permission does not guarantee an accurate reading.

Improve Accuracy

Your position is within an assigned area, but the reported uncertainty exceeds its accuracy limit. Seek a better reading. Smaller ± meter values are better; internet speed is not location accuracy.

Outside Work Location

The reported position is outside your assigned geofence. Go to your designated work location. If you are already there, retry with a better reading or ask the administrator to check the reference coordinates.

No designated work location

Contact your administrator to assign you to a work location group. Device permissions alone cannot authorize attendance.

Camera unavailable or black

Check both permission levels, open the camera shutter, and close other apps using the camera. Use the built-in/front or connected physical camera, not a virtual camera. Reopen the browser if needed.

New device cannot open the site / no permission prompt

Use the administrator's HTTPS address with a trusted certificate. localhost refers to the device you are using, not the laptop hosting the app. Ask IT for a reachable, secure address; do not bypass certificate warnings or disable browser security.

Settings are locked

Workplace policies, parental controls, or device management may prevent changes. Contact IT rather than trying to bypass them.

A laptop connected to a phone hotspot still uses the laptop's location reading; do not assume it receives the phone's GPS position. Desktop and laptop readings may be less precise than a phone's. If they cannot meet work-location requirements, ask your administrator for an approved alternative.